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1.
Payment Terms -
Payment is required within ten days of the end of an auction. For your
convenience, we accept all major
credit cards. Our preferred method of payment is Paypal, However, if
you want to speed up the process, you may call us with your Visa,
MasterCard, Discover or American Express. You may also use your credit card
with Paypal. We also accept checks and money orders.
2. Delivery Times - All furniture items are shipped to your curb - Our very low priced shipping quotes do not include red carpet services. If you would like inside delivery, unpacking, or setup help, we will be happy to furnish you with the numbers of a few reputable furniture delivery companies that can provide more complete delivery solutions. You will be responsible for the additional delivery charges. You must provide a daytime phone number, the carrier will not schedule the final delivery until they speak with you by phone. Normal deliveries will arrive in two to four weeks. Small items will be shipped via UPS Ground service with deliveries in 7 to 10 business days. For more details on our packing and shipping expertise, see #6 below. Please be sure to measure all of your entry ways to ensure your furniture will fit through your doors. If an item is shipped to you and does not fit through your door, you will be responsible for the shipping charges to you and back, and a restocking fee of 15%.
3. Packing Materials - Packing materials and other packing expenses are already factored into the shipping price. We take great pride in our packing and shipping precautions. Your larger furniture pieces will arrive on a pallet to prevent "Manhandling" which is the most common cause of damage to furniture
4. Solid Wood Pieces - English Classics does not warranty solid wood pieces. While we do our best to ensure the wood has been properly treated before manufacturing, any solid wood piece, (antique or new), will always carry the risk of cracking or warping due do changes in climate, hydration or dehydration. About 10 to 15% of all solid wood pieces experience some type of cracking or warping. These are usually minor stress cracks which are structurally insignificant and cosmetically appealing. English Classics does not warranty solid wood pieces against cracking.
5. Your Satisfaction - It's Guaranteed!!! No surprises, we want to fill your house with English Classics Furnishings so we will take the extra step to ensure that you are happy with your purchase. We guarantee that our representation is fair, honest, and accurate. If, for any reason, you feel that we misrepresented an item, or that something was not mentioned or was misleading, let us know within 10 days and we will gladly refund your money without further question.
6. Feedback - We always leave positive feedback after the transaction is successfully completed.
7. Sales Tax - Residents of Georgia must add 8% sales tax to the total of their item and shipping.
8. Insurance - We do not offer insurance, however to protect you from damage we do the following: If the item arrives and the box looks damaged (IE big hole in box, box is badly crushed) do not accept the shipment. They will send it back and we will refund you. If the box is undamaged accept the delivery. If there is hidden damage, email us photos right away (within 24 hours) and if we determine the damage was caused from faulty packaging or shipping negligence, we will either repair or replace the item.
Atlanta, GA 30318
with any questions
you have.
9. USA Shipping Options
English Classics has developed a proprietary packing and shipping service that is unrivaled in the industry; our methods for packing large furniture items ensure that they survive anything except the most blatant abuse. We only use oversized pallets and metal strapping to prevent individuals from attempting to lift you package with the proper machinery. We provide the maximum amount of cushion and padding and we disassemble the most fragile parts whenever possible.
All shipments are sent out via common carrier and delivered to your curb. If you require blanket wrap shipping and set up, we will be happy to provide you with names of reliable shippers in the area.
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1-Items are first wrapped in acid free Kraft paper to prevent markings to the finish from packing materials. |
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2-We then add a layer of heavy duty industrial bubble wrap to provide cushion to the piece. |
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3-A thick layer of high density foam is added, and shrink wrapped into place. |
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4-We then build a crate around the piece out of thick, double walled cardboard. |
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5-The cardboard crates are then strapped to oversized pallets with metal strapping to keep them secure. |