Antique Furniture Mall Online Help

 

Antique Furniture Mall Online Help

How to use Antique-Furniture-Mall.com Sales Floor From the Home page click on Main Mall and you will see a list of wholesalers in Europe that have items for sale. Click on either their name or logo to take you into their store. Initially you will see a list of 20 of the latest items they have added to their store. To see more of their items chose from the Categories section on the left of the page. To see all of the items chose All.  You may also shop the entire Mall by going back to the Main Mall and choosing a category or all. Now you will bring up items across all stores in each category or all the items in the mall. After  you have selected a product you may purchase it by hitting the red BUY button on the right top of the page. This puts the items in your shopping cart. In your cart you may either Order the item, Continue Shopping or delete the item from your shopping cart. Once an item is in your cart it will stay there until you decide to either delete it or order it. If you submit the order it sends an email to to the vendor who will either accept or decline it. If accepted you will receive an email that the order has been accepted with a payment button that will take you to Pay Pal for payment.  You will be notified when the item has arrived in our warehouse usually 3-6 weeks from when it was ordered. If the vendor has previously sold the item you will receive an email declining the order. Auction House From time to time there will be an auction of items from one of the vendors or auctions that we put up as estate sales. Click on the Auction House link to see all the auctions available. If there is an auction it will show up as a link. Click on the link and you will see a list of items, scroll down list and place your bid. If you require additional information click on the additional info button or thumbnail of the picture. From there you may place your bid or ask questions about the product. You will be notified when the auction has ended with an email. We will notify you via email if you are successful. Just hit the payment button when you receive it to chose payment options.

Antique Furniture Mall Online Help

How do I buy an item from the Antique-Furniture-Mall.com site? Here is the easy 3 step purchase process: 1.BUY – first click on the Sales Floor button in the mall then either select a category from the Category List or Wholesaler from the Wholesaler List list. Once in a store click on either  Details/ Buy, Item Name or Thumbnail Picture. You will now be in the product Information section. When you hit the red BUY button it will put that item into your Shopping Cart. The price you see is inclusive of shipping into the area you designated.   Once there you can go back and continue to shop, remove the item from the cart or you can move into the order confirmation phase by submitting the order. 2. Submit Order - Allows you to move an item directly to order confirmation page where you will get the total amount and an order number for reference. At that point an email will be sent to the vendor asking him to either accept the order if the item is in stock or decline if it is no longer in stock. Once the vendor makes that determination a email will be sent back to you. If it is accepted that email is your Invoice. Just click on the Make Payment button in the email. If it is declined the process is ended. Note you will get one email for each item you try to purchase.  3. Make Payment – Moves you to a PayPal screen where you can either pay directly for an item or set up a Pay Pal account and then pay for the item.  4. Dealer(s) sends item(s) to the buyer's pick up location

Antique Furniture Mall Online Help

How do I use the Auction House on the  Antique-Furniture-Mall.com site? Go to the Auction House either from a Wholesaler 's store or directly from the Mall. Click on a either a specific Auction or "ALL AUCTIONS". You may  place your bid in the Bid Field under the current server time or click on the  Item Name or Details/Bid, you will be taken to  the Product Info page where you may also place a Bid. To see a larger image of the product click on the thumbnail image.  Note there are essentially two types of auctions in the auction house--a wholesalers auction which will have the wholesalers name or an estate auction which will be identified as an "Estate Auction" The difference between the two is that in a wholesalers auction the high bidder at the end of the auction will most likely get the item (there may be exceptions when the wholesaler has inadvertently sold the item after he put it up for bidding). In an Estate Auction the highest bid at the end of the on-line auction will be submitted to the physical  auction room where your bid will compete against others in the sale     If you have a question on an item click on the questions link and send your question to Hugh, please note that there is a 5 hour time difference between est. and UK time and if you send your question in after 4 PM you may not get a response on sales ending that evening. A suggested or minimum bid price is available on each item, that price is all inclusive of shipping and handling into our Atlanta warehouse. The suggested price is approximately 20% below the wholesale value of each piece and not what we think will win the bid. For Estate Auctions only: the probability of success for leading bids at the min  bid price varies with each auction but over time will be about 15-20%. If you really want an item bid the maximum you are willing to pay, it will enhance your probability of success. All high bidders will be notified within 24 hours of the sale's end as to the status of your bid.  Check the sale frequently to determine the position of your bid but if you are outbid by another bidder you will receive an email informing you that you were out bid with a link that will take you back to the appropriate area so you may change your bid. After the Auction has ended you will get an email letting you know if you "Won or Lost". If you were a winner your email will have a link back to the item for your reference and a link directly to PayPal where you can pay for the item.

Antique Furniture Mall Online Help

How do I search for items? You may search by Wholesaler or by items in the Mall. In addition you may search the Auction House where there may be auctions that are put up by the store owner or the mall owner.  Sales Floor- there you will see a list of WHOLESALERS that have signed up to put inventory in the store. Click on a store to see the latest 20 of the NEW ITEMS that are either for sale or AUCTION  or search the store by CATEGORY or KEYWORD for the rest of the items the owner has. Auction House- There you see a list of auctions sorted by close date that were put up by a store or independently by the Mall owner. You may see all product in the Auction House by hitting the ALL AUCTIONS button. You may also search the AUCTION HOUSE by CATEGORY or KEYWORD.

Antique-Furniture-Mall Online Help

How do I get more info about an item? To get more information about an item, click on one of these three areas.   · Details/Buy or Details/Bid · Thumbnail image · Item’s title These links will take you to the item detail page where all of the information supplied by the seller can be found. If this is not enough you may send your question directly to the store owner by typing your question in the "Message" box and hitting the send mail button. The store owner will get back to you directly with an answer.

Antique-Furniture-Mall Online Help

How do I pay for an item? When you have successfully bid or purchased an item you will get an email with the item description and price. There will be a button that will take you to PayPal where you can pay for the item with your credit card or as a direct transfer from your checking account. We require payment within 48 hours of notification. If you do not currently have a PayPal account you may set one up at that time. If there is a question please email us immediately.

Antique-Furniture-Mall Online Help

I forgot my user id and/or password Go to the login area and under login help fill in the first and last name you you have registered as, then hit the send button. You will receive an email with your user id and password.

Antique-Furniture-Mall Online Help

What is the condition report? The condition report is described below: Fine Excellent and is ready to place right in the home or store with no additional work except a light cleaning. Good Will need waxing with wax polish to make item ready for resale. May have minor scratches or minor joint gluing. Work can usually be done within one hour Average Will need waxing but may have minor damage to veneers or wood which may require up to two hours to get it ready for the store. Poor In need of complete restoration, or having problems such as split wood that would take more than 2 hours to repair.

Antique-Furniture-Mall Online Help

USA Shipping Options For those of you that cannot pick up your goods at our warehouse, Antique Furniture Mall has developed a packing and shipping service for the sole purpose of delivering your goods without delay, unharmed,  to your doorstep. We have been using this method for over a year and have found it to be professional, reliable and provides us with the most competitive rates in the industry. We cannot offer red carpet delivery services such as unpacking or inside delivery, but we can have your furniture delivered to your doorstep, promptly, at the most competitive prices possible in our trade.  It is however possible to negotiate inside delivery directly with the final delivery service responsible for the door delivery when they call.     A sampling of our delivery prices to business address with dock doors are shown below: The prices below include all shipping, packing materials and labor we can provide exact quotes as required.     Destination.............   South East North East Central U.S. West Coast               Single Pallet  < 150 pounds   $105.00 $170.00 $175.00 $225.00 Single pallet  > 150 pounds   130.00 215.00 220.00 300.00 Double pallet < 300 pounds   200.00 245.00 250.00 325.00 Double pallet > 300 pounds   260.00 350.00 360.00 370.00 Three pallets < 500 pounds   325.00 430.00 435.00 475.00 Three pallets > 500 pounds   390.00 485.00 505.00 575.00 Four pallets   < 650 pounds   470.00 575.00 595.00 670.00 Four pallets   > 650 pounds   530.00 585.00 630.00 750.00 We have discovered  the safest methods for packing large furniture items to ensure that your piece will survive anything except the most blatant abuse. We only use oversized pallets and metal strapping to prevent individuals from attempting to lift your package without the proper machinery.  We will provide the maximum amount of cushion and padding and we will disassemble the most fragile parts whenever possible.   CREATING THE PACKAGE We start by taping all glass to prevent rattling damage Next, we wrap your entire piece in two inches of strong industrial bubble wrap, (three inches for items with glass) Third, we add a one inch layer of poly styrene foam around the entire piece. The item is then shrink wrapped to tighten down the package and ensure no moving parts. Next, a heavy duty, double-walled sheet of corrugated cardboard is used to create the outer box. Finally, metal strapping is used to secure the package onto an oversized wooden pallet, which prevents "manhandling" and casual bumping by forklifts.                  Who will deliver your package?               We have been able to eliminate many of the sub par delivery companies from our service. Only carriers with long term track records of both timely completion of deliveries and exceptional customer service remain in our system.   Large packages are shipped with LTL carriers Smaller packages with ground service Follow -UP         Once your package has left the warehouse and is on board a truck, we will email you within 24 hours, provide you with tracking numbers, 800 numbers, web site and other important information. The email will give you an estimate of the arrival date. Do not wait long after the expected arrival time to call us if your package has not yet been received. If for any reason, the package looks damaged when it arrives,  (ie..not on pallet; big hole in box), you should inspect the furniture before signing the bill of lading.     Sign here: "By signing the line above, you agree that the items have been received in good condition" If the delivery company has been negligent, it will be difficult to hold them responsible once you have signed this line.

Antique-Furniture-Mall Online Help

Arrival into our Atlanta warehouse Items purchased before Oct 27th will arrive late November.  Items purchased from Oct 27th through December 1st will arrive January 10th.  Product ordered from HTS USA is currently in our Atlanta warehouse and may be picked up any time.  We will notify all customers by email when their product will arrive as soon as we receive the final manifest.  Customers have 14 days to pick up or have their items shipped once they arrive in Atlanta.  Any items not picked up or shipped within this time period will be subject to storages charges of $5 an item per day with a minimum charge of $200.

Antique-Furniture-Mall Online Help

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Antique-Furniture-Mall Online Help

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